Frequently Asked Questions
FlutterBox - Explosion Butterfly Gift Box
FlutterFlyers - Flying Monarch Butterflies
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FlutterBox - Explosion Butterfly Gift Box
I want to put pictures on the panels, how do I do that and how big are the panels?

Are you looking to add a personal touch to your gift-giving? If so, consider our FlutterBox, which has dimensions of 5.25 inches tall and 5 inches wide. The innermost panels provide the perfect spot for your favorite photos, measuring 4 inches wide and 3 3/4 inches tall. 

While you can place photos on the other panels as well, we recommend using the innermost ones to ensure they are not obscured by the butterfly's fluttering motion. Additionally, you can include a message on the middle panel (measuring 4.5 inches by 4 1/4 inches) or the outermost panels (measuring 5 inches by 5.5 inches) to make the gift even more special. We hope this information helps and thank you for considering our product!

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FlutterBox - Explosion Butterfly Gift Box
Do you send your butterflies pre-wound?

At FlutterFlyers, we take great care in providing our customers with the highest quality butterflies for their special occasions. However, we regret to inform you that we do not provide pre-winding services for our butterflies due to liability concerns. It is the responsibility of the customer to properly wind and handle the butterflies before use. We apologize for any inconvenience this may cause and we are always happy to provide guidance and tips on preparing your FlutterFlyers. Thank you for your understanding.

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FlutterBox - Explosion Butterfly Gift Box
I'm interested in a FlutterBox, how does it work?

Our FlutterBoxes are designed to be a fun, DIY project for our customers. When you purchase a FlutterBox, it will come with everything you need to create your own personalized and interactive gifting experience, including the box itself, flying butterflies, a reusable shipping container, and an instruction card.

Please note that these boxes are intended to be used as a container for small gifts, such as candles, jewelry, or candy, and we do not pre-wind the butterflies for you. However, we make sure that the instruction card that comes with the box is easy to follow, so that you can easily put together your FlutterBox.

Here's how it works:

  1. Personalize your FlutterBox by adding your own photos and decorations.
  2. Secure the panels of the box in place by wrapping a rubber band around the box.
  3. Wind up your FlutterFlyers and place them in the panels.
  4. Once you have added your gift, put the lid on the box, remove the rubber band from the outside, and your FlutterBox is ready to give as a gift.

Creating a FlutterBox is a fun and creative way to make a small gift more special, and we hope that you will enjoy the process of putting together your own personalized FlutterBox.

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FlutterBox - Explosion Butterfly Gift Box
From where do your FlutterBoxes ship, and how will they arrive?

Our FlutterBoxes ship from Forest Park, Georgia (just south of Atlanta) and typically arrive in 3-8 days via USPS.  They will arrive in a custom reusable mailer, the FlutterBox of your choice, 10 FlutterFlyers, and an Instruction Card for how to prepare your FlutterBox. 

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FlutterBox - Explosion Butterfly Gift Box
How big are they?

Flutter Flyers are 4 x 4.5 inches, which makes them suitable for use in a standard 5x7 greeting card.

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FlutterBox - Explosion Butterfly Gift Box
What are your Flying Butterflies made out of?

Flutter Flyers are constructed using a combination of materials, including small and flexible cardstock paper, a flight band, and a plastic diecast spinning core.

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FlutterBox - Explosion Butterfly Gift Box
How many are in a package?

Get ready for lift-off with our amazing FlutterFlyers! Each package comes with a set of 5.

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FlutterBox - Explosion Butterfly Gift Box
Do they come already wound up and ready to fly?

We do not offer our FlutterFlyer pre-wound. You will need to wind them up prior to use. Please use your best discretion when deciding who to give or send a FlutterFlyer to, as the shock and surprise of the product may not be suitable for all individuals and it is your responsibility to ensure the safety and well-being of the recipient. By purchasing and using our product, you assume all responsibility for any potential adverse reactions from the recipients of the FlutterFlyer.

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FlutterBox - Explosion Butterfly Gift Box
My Flying Butterfly isn't working!

Get ready for lift-off! To see your FlutterFlyer soar to new heights, hold the large end in your left hand and wind the tail counter-clockwise (toward you) with your right hand about 30-40 times. The rubber band will become super tight and even wrap over itself. Once it's wound, release it and watch it fly for about 3 seconds! For the best effect, place it flat in a book and then open it up. If that doesn't work, try spinning it in the opposite direction and make sure to wind it up tight! If you still have trouble, don't hesitate to reach out to us at sales@flutterflyers.com

 

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FlutterBox - Explosion Butterfly Gift Box
How far do they fly?

Get ready for take-off! Our FlutterFlyers are designed to soar up to 20 feet in the air and each flight is unique and unpredictable! It's all part of the fun and excitement of watching them fly!

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FlutterBox - Explosion Butterfly Gift Box
How come my Flutter Flyer isn't flying like in the video?

Having trouble getting your FlutterFlyer to fly like in the video? Don't worry, we've got you covered! We've found that the most common issue is that the rubber band power source isn't wound tightly enough. To achieve maximum lift, make sure to wind it 35-40 times until the rubber band is double-wrapped. And don't let go by hand! For best results, launch it from a card or book and watch it take off like magic! Keep in mind that the performance can be different when launched by hand than when it takes off from a card or book.

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FlutterBox - Explosion Butterfly Gift Box
Can these be shipped in the mail in a greeting card?

Yes, you can definitely send Flutterflyers as part of a greeting card! It's an extra fun way to surprise your loved ones. To ensure they reach their destination in perfect condition, we recommend adding the "Non-Machinable" postage for an additional 50 cents. This way, USPS will take extra care and handle your Flutterflyers by hand instead of using machines. It's worth the extra investment to make sure your fluttering friend arrives safe and sound, ready to surprise and delight!

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FlutterBox - Explosion Butterfly Gift Box
Are they reusable?

Get ready for endless fun with Flutterflyers! These toy butterflies are designed to be reused again and again, simply catch it and wind it up for more fluttering fun!

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FlutterBox - Explosion Butterfly Gift Box
I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to sales@flutterflyers.com we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks. 

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FlutterBox - Explosion Butterfly Gift Box
Do you offer wholesale?

Indeed, we do have a wholesale / resell program that offers deep discounts for high-volume orders.  Please, reach out to us at sales@flutterflyers.com to learn more. 

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FlutterBox - Explosion Butterfly Gift Box
Can you tell me more information about your products?

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us. 

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FlutterBox - Explosion Butterfly Gift Box
What is your return policy?

Our refund policy is simple, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, please contact us at sales@flutterflyers.com within 7 days of delivery to initiate a return. We will do our best to make it right for you.

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FlutterBox - Explosion Butterfly Gift Box
Can I cancel my order?

If you wish to cancel your order, you must do so within 1 hour of placing it. After this time, we may not be able to cancel your order before it ships. To cancel your order, please contact us as soon as possible. If your order has already shipped, you will need to request a refund and return the product to us within 7 days of receiving it, in accordance with our Refund Policy. Please note that any cancellation requests received after 1 hour of placing the order or after the product has shipped will be subject to our Refund Policy.

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FlutterBox - Explosion Butterfly Gift Box
My FlutterFlyer arrived broken!

Oh no! If something's not quite right with your Flutterflyer, don't worry! We've got you covered. We'll happily replace any faulty or damaged products, free of charge. Just let us know within 7 days of delivery, and we'll take care of the rest. Make sure to check your order as soon as it arrives so we can make any corrections to manufacturing. And if you can, send us a photo or video of the broken product, it would help us a lot to investigate the problem and improve our product. But don't stress, we'll make it right!

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FlutterBox - Explosion Butterfly Gift Box
How long will it take to receive my order?

Orders within the domestic US arrive between 2-8 days depending on the selected shipping option. Orders outside of the US arrive between 10-25 days. Free shipping orders may take 10-15 business days to arrive, as they are shipped directly from our manufacturing warehouse to save on shipping costs.

Orders placed after 1pm will be processed the next business day. All domestic orders are shipped FedEx, UPS or USPS and International orders are shipped using local carriers (Canada Post, Royal Mail, and Amerax/Fastway Australia). Customers have the option to upgrade to USPS priority, UPS 2-Day, DHL International or Overnight via FedEx or UPS at checkout for an additional cost.

Tracking numbers will be updated 1-3 days after your order has been shipped. If you do not have a tracking number after 7 business days, please email us at sales@flutterflyers.com for assistance.

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FlutterBox - Explosion Butterfly Gift Box
How do I track my order?

If you have any concerns or questions regarding the status of your order, please don't hesitate to reach out to us at sales@flutterflyers.com. We will be more than happy to assist you in tracking your order and providing any information you may need. Keep in mind that tracking numbers are sent via email separately after your order ships and it may take some time for the carrier to update the information. You can track your order anytime on our website by visiting the Track Order page. If you haven't received your tracking number or have any other concerns, please don't hesitate to contact us. We are here to help you every step of the way.

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FlutterBox - Explosion Butterfly Gift Box
My order is late or lost now what?

We're sorry to hear that your order is lost. Unfortunately, FlutterFlyers is not responsible for lost or delayed packages that are shipped through our logistics partners. However, we understand that this can be frustrating and we want to do our best to resolve the issue for you. If your order is lost or delayed during the shipping process, we will be happy to reship your order at our cost, however, we will not be able to issue a refund. We thank you for your patience and understanding during these uncertain times. If you have any further questions or concerns, please do not hesitate to reach out to us.

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FlutterBox - Explosion Butterfly Gift Box
How long does shipping take for countries outside the US?

Here are our average shipping times by country: 

Australia - 15 days

Canada - 15 days

United Kingdom - 10 days

New Zealand - 19 days (sorry you are REALLY far away from us)  

Everywehere else it takes about 6-18 business days. 

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FlutterBox - Explosion Butterfly Gift Box
What is the Flying Butterfly quantity discount?

Simple - the more you buy the higher the discount!  You can get up to 50 flyers (10 packages) for a 50% discount!  

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FlutterBox - Explosion Butterfly Gift Box
I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm the correct address. You MUST do this within 1 hour - FlutterFlyers is not liable for false/incorrect shipping information submitted by a customer.

If you made a mistake on your shipping address while placing your order please contact us with the correct information within one hour so our customer service team can help rectify the issue. Unfortunately, once the order is fulfilled, we are unable to edit the shipping address. Due to the high volume of orders, we are unable to stop/cancel the order while in transit. Please ensure your shipping address is correct before finalizing your order.

No refund will be given if the product has already shipped; however, the replacement order shall be shipped to the correct address free of charge by us.

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FlutterBox - Explosion Butterfly Gift Box
What if there is a unsuccessful delivery?

In the rare event of a failed delivery, our dispatch is notified by the shipment carrier.  As soon as we are notified of the failed delivery attempt, we will send an automated e-mail to you that will include information for the carrier and advising you to contact the carrier to ensure your order is not returned to sender. Thanks to our wonderful shipping partners and this automated system, we have a 99% delivery success rate which far exceeds industry standards.  

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FlutterBox - Explosion Butterfly Gift Box
Where do they ship?

All orders within the United States ship from Las Angeles, New Jersey (Budd Lake), Kansas City, or Forest Park, Georgia; depending on the lowest rate and quickest times for your location. 

International orders are shipped from various locations including the United States and Asia depending on the customer location and to leverage the fastest shipping options available.   

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FlutterBox - Explosion Butterfly Gift Box
My order never got to me, what do I do?

Oh no! Hopefully, this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Don't worry we won't hesitate to reship your order if needed - we want you to get your order!  

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FlutterBox - Explosion Butterfly Gift Box
Do you ship internationally?

We sure do! We can ship products to most countries around the world.

Please be aware that different countries have unique customs rules and regulations. We currently provide service to the United States (10-15 days), Canada (15-20 days), United Kingdom (10-15 days), Australia (15-20 days), and New Zealand (15-25 days). 

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