How can we help?

Find answers about your fluttering surprises, orders, shipping, and more. We’re always happy to help!

🦋 Flying butterflies

How do I make my Flutter Flyer fly?
  1. Hold the larger wings still and wind the smaller wings around for about 40 full rotations.
  2. Place the wound butterfly flat inside a closed card or book.
  3. Open the card or book and watch it flutter out!

For best results, let it take off from the card or book rather than releasing it from your hand.

Watch the how-to video

My butterfly isn’t flying. What should I do?

Give it about 40 full turns, place it flat inside a closed card or book, then open it to let it fly. Our tutorial video walks you through each step.

Still having trouble? Email us at sales@flutterflyers.com and we’ll be happy to help.

Are Flutter Flyers reusable?

Yes! Pick up your butterfly, wind it again, and it’s ready for another surprise.

How big are Flutter Flyers?

They measure approximately 4 by 4.5 inches and fit inside a standard 5-by-7-inch greeting card.

Can I mail one inside a greeting card?

Yes! A Flutter Flyer makes a fun surprise inside a card. Check with USPS or your local postal service for the current postage and handling requirements before mailing.

Do the butterflies arrive pre-wound?

No. They arrive ready for you to wind and place in your card, book, or gift.

🎁 FlutterBox

How does a FlutterBox work?

FlutterBox is a DIY surprise gift box you can personalize. Add your photos or decorations, wind the butterflies, place them inside, and close the box. When your recipient lifts the lid, the panels open and the butterflies flutter out!

Check your selected product listing for the items included with your kit.

Can I add photos to my FlutterBox?

Yes! The inner panels are approximately 4 inches wide by 3¾ inches tall. You can add photos, messages, and your own decorations to make the box personal.

What comes with my FlutterBox?

Kit contents can vary by style. Please check the product page and the option you select for the most accurate list of what’s included.

📦 Orders & shipping

How long does shipping take?

Free and standard shipping generally take 8–15 calendar days. Delivery estimates are not guarantees and may vary by destination and time of year.

Faster shipping options may be available at checkout. Orders are generally processed Monday through Friday within 1–2 business days.

Do you offer free shipping?

Free shipping is available on orders over $30. Available options and charges are shown at checkout.

How do I track my order?

Once your order ships, you’ll receive tracking information. Visit our Track Your Order page and enter your details. Please allow a little time for the carrier’s tracking updates to appear.

Do you ship internationally?

Yes, we ship to many international destinations. Available shipping options and costs will appear at checkout. International shipments may be subject to local customs rules or charges.

I entered the wrong shipping address. What should I do?

Please contact us immediately at sales@flutterflyers.com with your order number and the correct address. Orders move quickly through our fulfillment process, so we cannot guarantee that a change can be made.

Can I cancel or change my order?

Our orders move quickly through an automated fulfillment process, so we generally cannot accommodate cancellations or changes. Please contact us as soon as possible if you need help.

Once an order has shipped, a return request is handled under our return policy. You can also read our cancellation policy.

💛 Returns & help

How do I request a return?

Please contact sales@flutterflyers.com with your order number and the item you’d like to return. Our return policy generally requires you to contact us within seven days of delivery; eligibility and applicable costs depend on the order and destination.

Please see our full return policy and contact us before sending anything back.

My order is lost or arrived damaged. What should I do?

We’re sorry something went wrong. Please email sales@flutterflyers.com with your order number and a description of the issue. For damage, photos of the item and packaging are helpful.

While Flutter Flyers is not responsible for packages lost or damaged in transit, we’ll investigate and do our best to help, which may include a replacement or refund depending on the circumstances.

🌼 More questions

Do you offer wholesale?

Yes! Visit our wholesale page for current details and how to get started.

Does my purchase help monarch butterflies?

Yes. A portion of our profits supports the Monarch Butterfly Fund and its work protecting monarch butterflies.

Still need a hand? 🦋

We’re here and happy to help.

sales@flutterflyers.com
(913) 703-3164

Thank you for supporting our small business!