Simply wind the Flutter Flyer's rubber band 30-50 times, and then hold on tight!  Once they are wound, you can set them free to fly or place the Flutter Flyers in at book or card. Since Flutter Flyers are small and flexible, they can be placed in anything as light as a birthday card to as heavy as a textbook.

Shipping Policy 

Our order processing time is 1-2 days (Monday-Friday). Delays might occur during peak season. Here are the shipping charges and speed of delivery for deliveries: 

Our order cut-off time is 05:00PM Central Standard Time zone.

Shipping Destination Times and Rates.

United States Shipping:

Standard Shipping: This will cost $6.95 for orders less than $50. Orders of $50 or over $50 will be eligible for free shipping all over the USA. The transit time for standard shipping is 3-8 days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday).

Flutter 2-Day Express shipping: This will cost a flat rate of $13.95 for any order. This shipping is only available in USA. The transit time is 2-4 days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday). Order received before noon CST will be shipped out that day.  Orders placed after noon will be shipped out the following day.

Overnight - Next Day: Overnight shipping cost is variable depending on customer location. This shipping is only available in USA. The transit time is 1 business day (Monday-Friday). Order received before noon CST will be shipped out that day.  Orders placed after noon will be shipped out the following day. 

Shipping cost:

International Shipping Outside of the United States:

Standard Shipping: This will cost $2.95 for orders less than $50. Orders of $50 or over $50 will be eligible for free shipping all over the world. The transit time for standard shipping is 6 to 18 business days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday). Note: not all products are available for shipment outside the USA.  Please, see the product page for exclusions. 

Tracking numbers will be updated after your order has been shipped. If you don't have a tracking number after 7 business please email us at sales@flutterflyers.com

We do not guarantee delivery within these time frames or offer refunds due to delayed shipments but will do our absolute best to deliver the product as soon as possible. Please, see our Refund Policy for more information. 

Flutter Flyers is transparent with expected shipping times and provides an estimate on the shipping times in the purchase description at the time of the order submission.

The information on the buyer's receipt will always reflect the estimated times for their specific order and will not change.  To receive an update on shipping progress, visit our Order Tracking page to view your order's shipping progress. For questions, please e-mail at sales@flutterflyers.com. 

Shipping Method:
Orders within the United States are shipped using FedEx, USPS, UPS, and DHL. We work with each of them to find the more affordable and speedy shipping option available.

Shipping Method :
Orders are usually shipped within 3-8 business days (Monday – Friday) in standard shipping and 2-4 business  (Monday – Friday) days in Flutter 2-Day Express shipping using FedEx, UPS and DHL. 

Handling time: 1-2 business days (MONDAY - FRIDAY).

Transit time: 3-8 business days (MONDAY - FRIDAY).

Our order cut-off time is 05:00PM {(GMT-06:00) Central Standard Time zone.

Do you send your butterflies pre-wound? 

No, we do not ship our Flying Butterflies pre-wound. It is up to the customer to wind the butterflies prior to using them.  This includes when purchasing one of our FlutterBoxes. 

I'm interested in a FlutterBox, how does it work? 

Our FlutterBoxes are considered DIY in that we do NOT pre-wind the Flying Butterflies.  We provide the FlutterBox, Butterflies, a Customer Shipping container, and an Instruction Card for how to properly prepare your FlutterBox.  These boxes are intended to be used when giving someone a small gift, such as a candle, jewelry, candy, etc.  We do not prepare the boxes for your. 

From where do your FlutterBoxes ship, and how will they arrive? 

Our FlutterBoxes ship from Forest Park, Georgia (just south of Atlanta) and typically arrive in 3-8 days via USPS.  They will arrive in a custom reusable mailer, the FlutterBox of your choice, 10 FlutterFlyers, and an Instruction Card for how to prepare your FlutterBox. 

What are your FlutterFlyers made of? 

Flutter Flyers wings are made of small and flexible cardstock paper, flight band, plastic core and wire wings.  

How many are in a package? 

Each package contains 5 FlytterFlyers in a package.  

What is the quantity discount? 

Simple - the more you buy the higher the discount!  You can get up to 50 flyers (10 packages) for a 50% discount! 

Are they reusable?

Flutter Flyers are completely reusable!  Just catch the Flutter Flyers and wind it up again and again.   

How far do they fly? 

When Flutter Flyers take off LOOK OUT, they can fly up to 20 feet!  

What currency are the prices do I see in the site?
All prices are in USD but you can change this as you wish in the top right hand side of the screen!

I just placed an order, when will it ship?

We try our best to ship items as fast as we can.  We usally ship the next day, but sometimes it can take up to 3 days.  

Tracking numbers will be provided as soon as they are generated, so that you are updated every step of the way. 

Can I cancel my order?
Absolutely - if you change your mind before the order has shipped then we are happy to cancel and provide a full refund.  If the order has shipped, we ask that you return the order to us (don't worry we'll give you a return label).  Once we get the order, we will issue a full refund.  See our Refund Policy for more information (Our Lawyer wrote it, so it's really boring).  

I have entered an incorrect address what do I do now?
No big deal - just let us know by e-mailing sales@flutterflyers.com.  We will correct the address for you.  If the your order has shipped to a wrong address, we will reship it to the correct address.  We won't let you go without your order!  Note: We do not offer refunds because of incorrect address, but we will reship the order. 

My Flutter Flyer doesn't work or is broken? 

If this happens to you, we will absolutely replace your order.  To help with our investigation, it really helps us out if you send us a picture of the broken butterfly or a detailed descriptions.  That helps us fix any issues or see if there is a trend that we need to address.  Also, if you would rather just get your money back, that is not an issue either.  We'll send you a return label and just ship them back to us.  We'll give you a full refund once we receive them back. See our return/refund policy for more information. 

Can I return my order for a refund? 

Absolutely!  Though we don't think you will want to!  Very few customers ask for a refund because our product works!  But if you decide it's not for you then, just lt us know (sales@flutterflyers.com). You can return your Flutter Flyers for a full refund within 7 days of receiving your order. 

You can always contact us for any return question at sales@flutterflyers.com.

How long does shipping take for countries outside the US?

Here are our average shipping times by country: 

Australia - 15 days

Canada - 15 days

United Kingdom - 10 days

New Zealand - 19 days (sorry you are REALLY far away from us) 

Where do they ship? 

We manufacture and warehouse our Flutter Flyers throughout the world. Because of that we ship from various locations depending on the customer location and to leverage the fastest shipping options available. 

What if there is a unsuccessful delivery? 

In the rare event of a failed delivery, our dispatch is notified by the shipment carrier.  As soon as we are notified of the failed delivery attempt, we will send an automated e-mail to you that will include information for the carrier and advising you to contact the carrier to ensure your order is not returned to sender. Thanks to our wonderful shipping partners and this automated system, we have a 99% delivery success rate which far exceeds industry standards.      

Do you offer wholesale? 

We do offer wholesale discounting for retailers or gift-shops interested in reselling FlutterFlyers at their business. To qualify, we require proof of business ownership such as tax ID number, business address, or website. A minimum order of 20 units (100 Flyers total) is required. Please, contact us at sales@flutterflyers.com for more information. 

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to sales@flutterflyers.com we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

Simply wind the Flutter Flyer's rubber band 30-50 times, and then hold on tight!  Once they are wound, you can set them free to fly or place the Flutter Flyers in at book or card. Since Flutter Flyers are small and flexible, they can be placed in anything as light as a birthday card to as heavy as a textbook.

Shipping Policy 

Our order processing time is 1-2 days (Monday-Friday). Delays might occur during peak season. Here are the shipping charges and speed of delivery for deliveries: 

Our order cut-off time is 05:00PM Central Standard Time zone.

Shipping Destination Times and Rates.

United States Shipping:

Standard Shipping: This will cost $6.95 for orders less than $50. Orders of $50 or over $50 will be eligible for free shipping all over the USA. The transit time for standard shipping is 3-8 days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday).

Flutter 2-Day Express shipping: This will cost a flat rate of $13.95 for any order. This shipping is only available in USA. The transit time is 2-4 days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday). Order received before noon CST will be shipped out that day.  Orders placed after noon will be shipped out the following day.

Overnight - Next Day: Overnight shipping cost is variable depending on customer location. This shipping is only available in USA. The transit time is 1 business day (Monday-Friday). Order received before noon CST will be shipped out that day.  Orders placed after noon will be shipped out the following day. 

Shipping cost:

International Shipping Outside of the United States:

Standard Shipping: This will cost $2.95 for orders less than $50. Orders of $50 or over $50 will be eligible for free shipping all over the world. The transit time for standard shipping is 6 to 18 business days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday). Note: not all products are available for shipment outside the USA.  Please, see the product page for exclusions. 

Tracking numbers will be updated after your order has been shipped. If you don't have a tracking number after 7 business please email us at sales@flutterflyers.com

We do not guarantee delivery within these time frames or offer refunds due to delayed shipments but will do our absolute best to deliver the product as soon as possible. Please, see our Refund Policy for more information. 

Flutter Flyers is transparent with expected shipping times and provides an estimate on the shipping times in the purchase description at the time of the order submission.

The information on the buyer's receipt will always reflect the estimated times for their specific order and will not change.  To receive an update on shipping progress, visit our Order Tracking page to view your order's shipping progress. For questions, please e-mail at sales@flutterflyers.com. 

Shipping Method:
Orders within the United States are shipped using FedEx, USPS, UPS, and DHL. We work with each of them to find the more affordable and speedy shipping option available.

Shipping Method :
Orders are usually shipped within 3-8 business days (Monday – Friday) in standard shipping and 2-4 business  (Monday – Friday) days in Flutter 2-Day Express shipping using FedEx, UPS and DHL. 

Handling time: 1-2 business days (MONDAY - FRIDAY).

Transit time: 3-8 business days (MONDAY - FRIDAY).

Our order cut-off time is 05:00PM {(GMT-06:00) Central Standard Time zone.

Do you send your butterflies pre-wound? 

No, we do not ship our Flying Butterflies pre-wound. It is up to the customer to wind the butterflies prior to using them.  This includes when purchasing one of our FlutterBoxes. 

I'm interested in a FlutterBox, how does it work? 

Our FlutterBoxes are considered DIY in that we do NOT pre-wind the Flying Butterflies.  We provide the FlutterBox, Butterflies, a Customer Shipping container, and an Instruction Card for how to properly prepare your FlutterBox.  These boxes are intended to be used when giving someone a small gift, such as a candle, jewelry, candy, etc.  We do not prepare the boxes for your. 

From where do your FlutterBoxes ship, and how will they arrive? 

Our FlutterBoxes ship from Forest Park, Georgia (just south of Atlanta) and typically arrive in 3-8 days via USPS.  They will arrive in a custom reusable mailer, the FlutterBox of your choice, 10 FlutterFlyers, and an Instruction Card for how to prepare your FlutterBox. 

What are your FlutterFlyers made of? 

Flutter Flyers wings are made of small and flexible cardstock paper, flight band, plastic core and wire wings.  

How many are in a package? 

Each package contains 5 FlytterFlyers in a package.  

What is the quantity discount? 

Simple - the more you buy the higher the discount!  You can get up to 50 flyers (10 packages) for a 50% discount! 

Are they reusable?

Flutter Flyers are completely reusable!  Just catch the Flutter Flyers and wind it up again and again.   

How far do they fly? 

When Flutter Flyers take off LOOK OUT, they can fly up to 20 feet!  

What currency are the prices do I see in the site?
All prices are in USD but you can change this as you wish in the top right hand side of the screen!

I just placed an order, when will it ship?

We try our best to ship items as fast as we can.  We usally ship the next day, but sometimes it can take up to 3 days.  

Tracking numbers will be provided as soon as they are generated, so that you are updated every step of the way. 

Can I cancel my order?
Absolutely - if you change your mind before the order has shipped then we are happy to cancel and provide a full refund.  If the order has shipped, we ask that you return the order to us (don't worry we'll give you a return label).  Once we get the order, we will issue a full refund.  See our Refund Policy for more information (Our Lawyer wrote it, so it's really boring).  

I have entered an incorrect address what do I do now?
No big deal - just let us know by e-mailing sales@flutterflyers.com.  We will correct the address for you.  If the your order has shipped to a wrong address, we will reship it to the correct address.  We won't let you go without your order!  Note: We do not offer refunds because of incorrect address, but we will reship the order. 

My Flutter Flyer doesn't work or is broken? 

If this happens to you, we will absolutely replace your order.  To help with our investigation, it really helps us out if you send us a picture of the broken butterfly or a detailed descriptions.  That helps us fix any issues or see if there is a trend that we need to address.  Also, if you would rather just get your money back, that is not an issue either.  We'll send you a return label and just ship them back to us.  We'll give you a full refund once we receive them back. See our return/refund policy for more information. 

Can I return my order for a refund? 

Absolutely!  Though we don't think you will want to!  Very few customers ask for a refund because our product works!  But if you decide it's not for you then, just lt us know (sales@flutterflyers.com). You can return your Flutter Flyers for a full refund within 7 days of receiving your order. 

You can always contact us for any return question at sales@flutterflyers.com.

How long does shipping take for countries outside the US?

Here are our average shipping times by country: 

Australia - 15 days

Canada - 15 days

United Kingdom - 10 days

New Zealand - 19 days (sorry you are REALLY far away from us) 

Where do they ship? 

We manufacture and warehouse our Flutter Flyers throughout the world. Because of that we ship from various locations depending on the customer location and to leverage the fastest shipping options available. 

What if there is a unsuccessful delivery? 

In the rare event of a failed delivery, our dispatch is notified by the shipment carrier.  As soon as we are notified of the failed delivery attempt, we will send an automated e-mail to you that will include information for the carrier and advising you to contact the carrier to ensure your order is not returned to sender. Thanks to our wonderful shipping partners and this automated system, we have a 99% delivery success rate which far exceeds industry standards.      

Do you offer wholesale? 

We do offer wholesale discounting for retailers or gift-shops interested in reselling FlutterFlyers at their business. To qualify, we require proof of business ownership such as tax ID number, business address, or website. A minimum order of 20 units (100 Flyers total) is required. Please, contact us at sales@flutterflyers.com for more information. 

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to sales@flutterflyers.com we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

Simply wind the Flutter Flyer's rubber band 30-50 times, and then hold on tight!  Once they are wound, you can set them free to fly or place the Flutter Flyers in at book or card. Since Flutter Flyers are small and flexible, they can be placed in anything as light as a birthday card to as heavy as a textbook.

Shipping Policy 

Our order processing time is 1-2 days (Monday-Friday). Delays might occur during peak season. Here are the shipping charges and speed of delivery for deliveries: 

Our order cut-off time is 05:00PM Central Standard Time zone.

Shipping Destination Times and Rates.

United States Shipping:

Standard Shipping: This will cost $6.95 for orders less than $50. Orders of $50 or over $50 will be eligible for free shipping all over the USA. The transit time for standard shipping is 3-8 days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday).

Flutter 2-Day Express shipping: This will cost a flat rate of $13.95 for any order. This shipping is only available in USA. The transit time is 2-4 days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday). Order received before noon CST will be shipped out that day.  Orders placed after noon will be shipped out the following day.

Overnight - Next Day: Overnight shipping cost is variable depending on customer location. This shipping is only available in USA. The transit time is 1 business day (Monday-Friday). Order received before noon CST will be shipped out that day.  Orders placed after noon will be shipped out the following day. 

Shipping cost:

International Shipping Outside of the United States:

Standard Shipping: This will cost $2.95 for orders less than $50. Orders of $50 or over $50 will be eligible for free shipping all over the world. The transit time for standard shipping is 6 to 18 business days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday). Note: not all products are available for shipment outside the USA.  Please, see the product page for exclusions. 

Tracking numbers will be updated after your order has been shipped. If you don't have a tracking number after 7 business please email us at sales@flutterflyers.com

We do not guarantee delivery within these time frames or offer refunds due to delayed shipments but will do our absolute best to deliver the product as soon as possible. Please, see our Refund Policy for more information. 

Flutter Flyers is transparent with expected shipping times and provides an estimate on the shipping times in the purchase description at the time of the order submission.

The information on the buyer's receipt will always reflect the estimated times for their specific order and will not change.  To receive an update on shipping progress, visit our Order Tracking page to view your order's shipping progress. For questions, please e-mail at sales@flutterflyers.com. 

Shipping Method:
Orders within the United States are shipped using FedEx, USPS, UPS, and DHL. We work with each of them to find the more affordable and speedy shipping option available.

Shipping Method :
Orders are usually shipped within 3-8 business days (Monday – Friday) in standard shipping and 2-4 business  (Monday – Friday) days in Flutter 2-Day Express shipping using FedEx, UPS and DHL. 

Handling time: 1-2 business days (MONDAY - FRIDAY).

Transit time: 3-8 business days (MONDAY - FRIDAY).

Our order cut-off time is 05:00PM {(GMT-06:00) Central Standard Time zone.

Do you send your butterflies pre-wound? 

No, we do not ship our Flying Butterflies pre-wound. It is up to the customer to wind the butterflies prior to using them.  This includes when purchasing one of our FlutterBoxes. 

I'm interested in a FlutterBox, how does it work? 

Our FlutterBoxes are considered DIY in that we do NOT pre-wind the Flying Butterflies.  We provide the FlutterBox, Butterflies, a Customer Shipping container, and an Instruction Card for how to properly prepare your FlutterBox.  These boxes are intended to be used when giving someone a small gift, such as a candle, jewelry, candy, etc.  We do not prepare the boxes for your. 

From where do your FlutterBoxes ship, and how will they arrive? 

Our FlutterBoxes ship from Forest Park, Georgia (just south of Atlanta) and typically arrive in 3-8 days via USPS.  They will arrive in a custom reusable mailer, the FlutterBox of your choice, 10 FlutterFlyers, and an Instruction Card for how to prepare your FlutterBox. 

What are your FlutterFlyers made of? 

Flutter Flyers wings are made of small and flexible cardstock paper, flight band, plastic core and wire wings.  

How many are in a package? 

Each package contains 5 FlytterFlyers in a package.  

What is the quantity discount? 

Simple - the more you buy the higher the discount!  You can get up to 50 flyers (10 packages) for a 50% discount! 

Are they reusable?

Flutter Flyers are completely reusable!  Just catch the Flutter Flyers and wind it up again and again.   

How far do they fly? 

When Flutter Flyers take off LOOK OUT, they can fly up to 20 feet!  

What currency are the prices do I see in the site?
All prices are in USD but you can change this as you wish in the top right hand side of the screen!

I just placed an order, when will it ship?

We try our best to ship items as fast as we can.  We usally ship the next day, but sometimes it can take up to 3 days.  

Tracking numbers will be provided as soon as they are generated, so that you are updated every step of the way. 

Can I cancel my order?
Absolutely - if you change your mind before the order has shipped then we are happy to cancel and provide a full refund.  If the order has shipped, we ask that you return the order to us (don't worry we'll give you a return label).  Once we get the order, we will issue a full refund.  See our Refund Policy for more information (Our Lawyer wrote it, so it's really boring).  

I have entered an incorrect address what do I do now?
No big deal - just let us know by e-mailing sales@flutterflyers.com.  We will correct the address for you.  If the your order has shipped to a wrong address, we will reship it to the correct address.  We won't let you go without your order!  Note: We do not offer refunds because of incorrect address, but we will reship the order. 

My Flutter Flyer doesn't work or is broken? 

If this happens to you, we will absolutely replace your order.  To help with our investigation, it really helps us out if you send us a picture of the broken butterfly or a detailed descriptions.  That helps us fix any issues or see if there is a trend that we need to address.  Also, if you would rather just get your money back, that is not an issue either.  We'll send you a return label and just ship them back to us.  We'll give you a full refund once we receive them back. See our return/refund policy for more information. 

Can I return my order for a refund? 

Absolutely!  Though we don't think you will want to!  Very few customers ask for a refund because our product works!  But if you decide it's not for you then, just lt us know (sales@flutterflyers.com). You can return your Flutter Flyers for a full refund within 7 days of receiving your order. 

You can always contact us for any return question at sales@flutterflyers.com.

How long does shipping take for countries outside the US?

Here are our average shipping times by country: 

Australia - 15 days

Canada - 15 days

United Kingdom - 10 days

New Zealand - 19 days (sorry you are REALLY far away from us) 

Where do they ship? 

We manufacture and warehouse our Flutter Flyers throughout the world. Because of that we ship from various locations depending on the customer location and to leverage the fastest shipping options available. 

What if there is a unsuccessful delivery? 

In the rare event of a failed delivery, our dispatch is notified by the shipment carrier.  As soon as we are notified of the failed delivery attempt, we will send an automated e-mail to you that will include information for the carrier and advising you to contact the carrier to ensure your order is not returned to sender. Thanks to our wonderful shipping partners and this automated system, we have a 99% delivery success rate which far exceeds industry standards.      

Do you offer wholesale? 

We do offer wholesale discounting for retailers or gift-shops interested in reselling FlutterFlyers at their business. To qualify, we require proof of business ownership such as tax ID number, business address, or website. A minimum order of 20 units (100 Flyers total) is required. Please, contact us at sales@flutterflyers.com for more information. 

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to sales@flutterflyers.com we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

Simply wind the Flutter Flyer's rubber band 30-50 times, and then hold on tight!  Once they are wound, you can set them free to fly or place the Flutter Flyers in at book or card. Since Flutter Flyers are small and flexible, they can be placed in anything as light as a birthday card to as heavy as a textbook.

Shipping Policy 

Our order processing time is 1-2 days (Monday-Friday). Delays might occur during peak season. Here are the shipping charges and speed of delivery for deliveries: 

Our order cut-off time is 05:00PM Central Standard Time zone.

Shipping Destination Times and Rates.

United States Shipping:

Standard Shipping: This will cost $6.95 for orders less than $50. Orders of $50 or over $50 will be eligible for free shipping all over the USA. The transit time for standard shipping is 3-8 days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday).

Flutter 2-Day Express shipping: This will cost a flat rate of $13.95 for any order. This shipping is only available in USA. The transit time is 2-4 days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday). Order received before noon CST will be shipped out that day.  Orders placed after noon will be shipped out the following day.

Overnight - Next Day: Overnight shipping cost is variable depending on customer location. This shipping is only available in USA. The transit time is 1 business day (Monday-Friday). Order received before noon CST will be shipped out that day.  Orders placed after noon will be shipped out the following day. 

Shipping cost:

International Shipping Outside of the United States:

Standard Shipping: This will cost $2.95 for orders less than $50. Orders of $50 or over $50 will be eligible for free shipping all over the world. The transit time for standard shipping is 6 to 18 business days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday). Note: not all products are available for shipment outside the USA.  Please, see the product page for exclusions. 

Tracking numbers will be updated after your order has been shipped. If you don't have a tracking number after 7 business please email us at sales@flutterflyers.com

We do not guarantee delivery within these time frames or offer refunds due to delayed shipments but will do our absolute best to deliver the product as soon as possible. Please, see our Refund Policy for more information. 

Flutter Flyers is transparent with expected shipping times and provides an estimate on the shipping times in the purchase description at the time of the order submission.

The information on the buyer's receipt will always reflect the estimated times for their specific order and will not change.  To receive an update on shipping progress, visit our Order Tracking page to view your order's shipping progress. For questions, please e-mail at sales@flutterflyers.com. 

Shipping Method:
Orders within the United States are shipped using FedEx, USPS, UPS, and DHL. We work with each of them to find the more affordable and speedy shipping option available.

Shipping Method :
Orders are usually shipped within 3-8 business days (Monday – Friday) in standard shipping and 2-4 business  (Monday – Friday) days in Flutter 2-Day Express shipping using FedEx, UPS and DHL. 

Handling time: 1-2 business days (MONDAY - FRIDAY).

Transit time: 3-8 business days (MONDAY - FRIDAY).

Our order cut-off time is 05:00PM {(GMT-06:00) Central Standard Time zone.

Do you send your butterflies pre-wound? 

No, we do not ship our Flying Butterflies pre-wound. It is up to the customer to wind the butterflies prior to using them.  This includes when purchasing one of our FlutterBoxes. 

I'm interested in a FlutterBox, how does it work? 

Our FlutterBoxes are considered DIY in that we do NOT pre-wind the Flying Butterflies.  We provide the FlutterBox, Butterflies, a Customer Shipping container, and an Instruction Card for how to properly prepare your FlutterBox.  These boxes are intended to be used when giving someone a small gift, such as a candle, jewelry, candy, etc.  We do not prepare the boxes for your. 

From where do your FlutterBoxes ship, and how will they arrive? 

Our FlutterBoxes ship from Forest Park, Georgia (just south of Atlanta) and typically arrive in 3-8 days via USPS.  They will arrive in a custom reusable mailer, the FlutterBox of your choice, 10 FlutterFlyers, and an Instruction Card for how to prepare your FlutterBox. 

What are your FlutterFlyers made of? 

Flutter Flyers wings are made of small and flexible cardstock paper, flight band, plastic core and wire wings.  

How many are in a package? 

Each package contains 5 FlytterFlyers in a package.  

What is the quantity discount? 

Simple - the more you buy the higher the discount!  You can get up to 50 flyers (10 packages) for a 50% discount! 

Are they reusable?

Flutter Flyers are completely reusable!  Just catch the Flutter Flyers and wind it up again and again.   

How far do they fly? 

When Flutter Flyers take off LOOK OUT, they can fly up to 20 feet!  

What currency are the prices do I see in the site?
All prices are in USD but you can change this as you wish in the top right hand side of the screen!

I just placed an order, when will it ship?

We try our best to ship items as fast as we can.  We usally ship the next day, but sometimes it can take up to 3 days.  

Tracking numbers will be provided as soon as they are generated, so that you are updated every step of the way. 

Can I cancel my order?
Absolutely - if you change your mind before the order has shipped then we are happy to cancel and provide a full refund.  If the order has shipped, we ask that you return the order to us (don't worry we'll give you a return label).  Once we get the order, we will issue a full refund.  See our Refund Policy for more information (Our Lawyer wrote it, so it's really boring).  

I have entered an incorrect address what do I do now?
No big deal - just let us know by e-mailing sales@flutterflyers.com.  We will correct the address for you.  If the your order has shipped to a wrong address, we will reship it to the correct address.  We won't let you go without your order!  Note: We do not offer refunds because of incorrect address, but we will reship the order. 

My Flutter Flyer doesn't work or is broken? 

If this happens to you, we will absolutely replace your order.  To help with our investigation, it really helps us out if you send us a picture of the broken butterfly or a detailed descriptions.  That helps us fix any issues or see if there is a trend that we need to address.  Also, if you would rather just get your money back, that is not an issue either.  We'll send you a return label and just ship them back to us.  We'll give you a full refund once we receive them back. See our return/refund policy for more information. 

Can I return my order for a refund? 

Absolutely!  Though we don't think you will want to!  Very few customers ask for a refund because our product works!  But if you decide it's not for you then, just lt us know (sales@flutterflyers.com). You can return your Flutter Flyers for a full refund within 7 days of receiving your order. 

You can always contact us for any return question at sales@flutterflyers.com.

How long does shipping take for countries outside the US?

Here are our average shipping times by country: 

Australia - 15 days

Canada - 15 days

United Kingdom - 10 days

New Zealand - 19 days (sorry you are REALLY far away from us) 

Where do they ship? 

We manufacture and warehouse our Flutter Flyers throughout the world. Because of that we ship from various locations depending on the customer location and to leverage the fastest shipping options available. 

What if there is a unsuccessful delivery? 

In the rare event of a failed delivery, our dispatch is notified by the shipment carrier.  As soon as we are notified of the failed delivery attempt, we will send an automated e-mail to you that will include information for the carrier and advising you to contact the carrier to ensure your order is not returned to sender. Thanks to our wonderful shipping partners and this automated system, we have a 99% delivery success rate which far exceeds industry standards.      

Do you offer wholesale? 

We do offer wholesale discounting for retailers or gift-shops interested in reselling FlutterFlyers at their business. To qualify, we require proof of business ownership such as tax ID number, business address, or website. A minimum order of 20 units (100 Flyers total) is required. Please, contact us at sales@flutterflyers.com for more information. 

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to sales@flutterflyers.com we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

Simply wind the Flutter Flyer's rubber band 30-50 times, and then hold on tight!  Once they are wound, you can set them free to fly or place the Flutter Flyers in at book or card. Since Flutter Flyers are small and flexible, they can be placed in anything as light as a birthday card to as heavy as a textbook.

Shipping Policy 

Our order processing time is 1-2 days (Monday-Friday). Delays might occur during peak season. Here are the shipping charges and speed of delivery for deliveries: 

Our order cut-off time is 05:00PM Central Standard Time zone.

Shipping Destination Times and Rates.

United States Shipping:

Standard Shipping: This will cost $6.95 for orders less than $50. Orders of $50 or over $50 will be eligible for free shipping all over the USA. The transit time for standard shipping is 3-8 days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday).

Flutter 2-Day Express shipping: This will cost a flat rate of $13.95 for any order. This shipping is only available in USA. The transit time is 2-4 days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday). Order received before noon CST will be shipped out that day.  Orders placed after noon will be shipped out the following day.

Overnight - Next Day: Overnight shipping cost is variable depending on customer location. This shipping is only available in USA. The transit time is 1 business day (Monday-Friday). Order received before noon CST will be shipped out that day.  Orders placed after noon will be shipped out the following day. 

Shipping cost:

International Shipping Outside of the United States:

Standard Shipping: This will cost $2.95 for orders less than $50. Orders of $50 or over $50 will be eligible for free shipping all over the world. The transit time for standard shipping is 6 to 18 business days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday). Note: not all products are available for shipment outside the USA.  Please, see the product page for exclusions. 

Tracking numbers will be updated after your order has been shipped. If you don't have a tracking number after 7 business please email us at sales@flutterflyers.com

We do not guarantee delivery within these time frames or offer refunds due to delayed shipments but will do our absolute best to deliver the product as soon as possible. Please, see our Refund Policy for more information. 

Flutter Flyers is transparent with expected shipping times and provides an estimate on the shipping times in the purchase description at the time of the order submission.

The information on the buyer's receipt will always reflect the estimated times for their specific order and will not change.  To receive an update on shipping progress, visit our Order Tracking page to view your order's shipping progress. For questions, please e-mail at sales@flutterflyers.com. 

Shipping Method:
Orders within the United States are shipped using FedEx, USPS, UPS, and DHL. We work with each of them to find the more affordable and speedy shipping option available.

Shipping Method :
Orders are usually shipped within 3-8 business days (Monday – Friday) in standard shipping and 2-4 business  (Monday – Friday) days in Flutter 2-Day Express shipping using FedEx, UPS and DHL. 

Handling time: 1-2 business days (MONDAY - FRIDAY).

Transit time: 3-8 business days (MONDAY - FRIDAY).

Our order cut-off time is 05:00PM {(GMT-06:00) Central Standard Time zone.

Do you send your butterflies pre-wound? 

No, we do not ship our Flying Butterflies pre-wound. It is up to the customer to wind the butterflies prior to using them.  This includes when purchasing one of our FlutterBoxes. 

I'm interested in a FlutterBox, how does it work? 

Our FlutterBoxes are considered DIY in that we do NOT pre-wind the Flying Butterflies.  We provide the FlutterBox, Butterflies, a Customer Shipping container, and an Instruction Card for how to properly prepare your FlutterBox.  These boxes are intended to be used when giving someone a small gift, such as a candle, jewelry, candy, etc.  We do not prepare the boxes for your. 

From where do your FlutterBoxes ship, and how will they arrive? 

Our FlutterBoxes ship from Forest Park, Georgia (just south of Atlanta) and typically arrive in 3-8 days via USPS.  They will arrive in a custom reusable mailer, the FlutterBox of your choice, 10 FlutterFlyers, and an Instruction Card for how to prepare your FlutterBox. 

What are your FlutterFlyers made of? 

Flutter Flyers wings are made of small and flexible cardstock paper, flight band, plastic core and wire wings.  

How many are in a package? 

Each package contains 5 FlytterFlyers in a package.  

What is the quantity discount? 

Simple - the more you buy the higher the discount!  You can get up to 50 flyers (10 packages) for a 50% discount! 

Are they reusable?

Flutter Flyers are completely reusable!  Just catch the Flutter Flyers and wind it up again and again.   

How far do they fly? 

When Flutter Flyers take off LOOK OUT, they can fly up to 20 feet!  

What currency are the prices do I see in the site?
All prices are in USD but you can change this as you wish in the top right hand side of the screen!

I just placed an order, when will it ship?

We try our best to ship items as fast as we can.  We usally ship the next day, but sometimes it can take up to 3 days.  

Tracking numbers will be provided as soon as they are generated, so that you are updated every step of the way. 

Can I cancel my order?
Absolutely - if you change your mind before the order has shipped then we are happy to cancel and provide a full refund.  If the order has shipped, we ask that you return the order to us (don't worry we'll give you a return label).  Once we get the order, we will issue a full refund.  See our Refund Policy for more information (Our Lawyer wrote it, so it's really boring).  

I have entered an incorrect address what do I do now?
No big deal - just let us know by e-mailing sales@flutterflyers.com.  We will correct the address for you.  If the your order has shipped to a wrong address, we will reship it to the correct address.  We won't let you go without your order!  Note: We do not offer refunds because of incorrect address, but we will reship the order. 

My Flutter Flyer doesn't work or is broken? 

If this happens to you, we will absolutely replace your order.  To help with our investigation, it really helps us out if you send us a picture of the broken butterfly or a detailed descriptions.  That helps us fix any issues or see if there is a trend that we need to address.  Also, if you would rather just get your money back, that is not an issue either.  We'll send you a return label and just ship them back to us.  We'll give you a full refund once we receive them back. See our return/refund policy for more information. 

Can I return my order for a refund? 

Absolutely!  Though we don't think you will want to!  Very few customers ask for a refund because our product works!  But if you decide it's not for you then, just lt us know (sales@flutterflyers.com). You can return your Flutter Flyers for a full refund within 7 days of receiving your order. 

You can always contact us for any return question at sales@flutterflyers.com.

How long does shipping take for countries outside the US?

Here are our average shipping times by country: 

Australia - 15 days

Canada - 15 days

United Kingdom - 10 days

New Zealand - 19 days (sorry you are REALLY far away from us) 

Where do they ship? 

We manufacture and warehouse our Flutter Flyers throughout the world. Because of that we ship from various locations depending on the customer location and to leverage the fastest shipping options available. 

What if there is a unsuccessful delivery? 

In the rare event of a failed delivery, our dispatch is notified by the shipment carrier.  As soon as we are notified of the failed delivery attempt, we will send an automated e-mail to you that will include information for the carrier and advising you to contact the carrier to ensure your order is not returned to sender. Thanks to our wonderful shipping partners and this automated system, we have a 99% delivery success rate which far exceeds industry standards.      

Do you offer wholesale? 

We do offer wholesale discounting for retailers or gift-shops interested in reselling FlutterFlyers at their business. To qualify, we require proof of business ownership such as tax ID number, business address, or website. A minimum order of 20 units (100 Flyers total) is required. Please, contact us at sales@flutterflyers.com for more information. 

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to sales@flutterflyers.com we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

Simply wind the Flutter Flyer's rubber band 30-50 times, and then hold on tight!  Once they are wound, you can set them free to fly or place the Flutter Flyers in at book or card. Since Flutter Flyers are small and flexible, they can be placed in anything as light as a birthday card to as heavy as a textbook.

Shipping Policy 

Our order processing time is 1-2 days (Monday-Friday). Delays might occur during peak season. Here are the shipping charges and speed of delivery for deliveries: 

Our order cut-off time is 05:00PM Central Standard Time zone.

Shipping Destination Times and Rates.

United States Shipping:

Standard Shipping: This will cost $6.95 for orders less than $50. Orders of $50 or over $50 will be eligible for free shipping all over the USA. The transit time for standard shipping is 3-8 days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday).

Flutter 2-Day Express shipping: This will cost a flat rate of $13.95 for any order. This shipping is only available in USA. The transit time is 2-4 days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday). Order received before noon CST will be shipped out that day.  Orders placed after noon will be shipped out the following day.

Overnight - Next Day: Overnight shipping cost is variable depending on customer location. This shipping is only available in USA. The transit time is 1 business day (Monday-Friday). Order received before noon CST will be shipped out that day.  Orders placed after noon will be shipped out the following day. 

Shipping cost:

International Shipping Outside of the United States:

Standard Shipping: This will cost $2.95 for orders less than $50. Orders of $50 or over $50 will be eligible for free shipping all over the world. The transit time for standard shipping is 6 to 18 business days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday). Note: not all products are available for shipment outside the USA.  Please, see the product page for exclusions. 

Tracking numbers will be updated after your order has been shipped. If you don't have a tracking number after 7 business please email us at sales@flutterflyers.com

We do not guarantee delivery within these time frames or offer refunds due to delayed shipments but will do our absolute best to deliver the product as soon as possible. Please, see our Refund Policy for more information. 

Flutter Flyers is transparent with expected shipping times and provides an estimate on the shipping times in the purchase description at the time of the order submission.

The information on the buyer's receipt will always reflect the estimated times for their specific order and will not change.  To receive an update on shipping progress, visit our Order Tracking page to view your order's shipping progress. For questions, please e-mail at sales@flutterflyers.com. 

Shipping Method:
Orders within the United States are shipped using FedEx, USPS, UPS, and DHL. We work with each of them to find the more affordable and speedy shipping option available.

Shipping Method :
Orders are usually shipped within 3-8 business days (Monday – Friday) in standard shipping and 2-4 business  (Monday – Friday) days in Flutter 2-Day Express shipping using FedEx, UPS and DHL. 

Handling time: 1-2 business days (MONDAY - FRIDAY).

Transit time: 3-8 business days (MONDAY - FRIDAY).

Our order cut-off time is 05:00PM {(GMT-06:00) Central Standard Time zone.

Do you send your butterflies pre-wound? 

No, we do not ship our Flying Butterflies pre-wound. It is up to the customer to wind the butterflies prior to using them.  This includes when purchasing one of our FlutterBoxes. 

I'm interested in a FlutterBox, how does it work? 

Our FlutterBoxes are considered DIY in that we do NOT pre-wind the Flying Butterflies.  We provide the FlutterBox, Butterflies, a Customer Shipping container, and an Instruction Card for how to properly prepare your FlutterBox.  These boxes are intended to be used when giving someone a small gift, such as a candle, jewelry, candy, etc.  We do not prepare the boxes for your. 

From where do your FlutterBoxes ship, and how will they arrive? 

Our FlutterBoxes ship from Forest Park, Georgia (just south of Atlanta) and typically arrive in 3-8 days via USPS.  They will arrive in a custom reusable mailer, the FlutterBox of your choice, 10 FlutterFlyers, and an Instruction Card for how to prepare your FlutterBox. 

What are your FlutterFlyers made of? 

Flutter Flyers wings are made of small and flexible cardstock paper, flight band, plastic core and wire wings.  

How many are in a package? 

Each package contains 5 FlytterFlyers in a package.  

What is the quantity discount? 

Simple - the more you buy the higher the discount!  You can get up to 50 flyers (10 packages) for a 50% discount! 

Are they reusable?

Flutter Flyers are completely reusable!  Just catch the Flutter Flyers and wind it up again and again.   

How far do they fly? 

When Flutter Flyers take off LOOK OUT, they can fly up to 20 feet!  

What currency are the prices do I see in the site?
All prices are in USD but you can change this as you wish in the top right hand side of the screen!

I just placed an order, when will it ship?

We try our best to ship items as fast as we can.  We usally ship the next day, but sometimes it can take up to 3 days.  

Tracking numbers will be provided as soon as they are generated, so that you are updated every step of the way. 

Can I cancel my order?
Absolutely - if you change your mind before the order has shipped then we are happy to cancel and provide a full refund.  If the order has shipped, we ask that you return the order to us (don't worry we'll give you a return label).  Once we get the order, we will issue a full refund.  See our Refund Policy for more information (Our Lawyer wrote it, so it's really boring).  

I have entered an incorrect address what do I do now?
No big deal - just let us know by e-mailing sales@flutterflyers.com.  We will correct the address for you.  If the your order has shipped to a wrong address, we will reship it to the correct address.  We won't let you go without your order!  Note: We do not offer refunds because of incorrect address, but we will reship the order. 

My Flutter Flyer doesn't work or is broken? 

If this happens to you, we will absolutely replace your order.  To help with our investigation, it really helps us out if you send us a picture of the broken butterfly or a detailed descriptions.  That helps us fix any issues or see if there is a trend that we need to address.  Also, if you would rather just get your money back, that is not an issue either.  We'll send you a return label and just ship them back to us.  We'll give you a full refund once we receive them back. See our return/refund policy for more information. 

Can I return my order for a refund? 

Absolutely!  Though we don't think you will want to!  Very few customers ask for a refund because our product works!  But if you decide it's not for you then, just lt us know (sales@flutterflyers.com). You can return your Flutter Flyers for a full refund within 7 days of receiving your order. 

You can always contact us for any return question at sales@flutterflyers.com.

How long does shipping take for countries outside the US?

Here are our average shipping times by country: 

Australia - 15 days

Canada - 15 days

United Kingdom - 10 days

New Zealand - 19 days (sorry you are REALLY far away from us) 

Where do they ship? 

We manufacture and warehouse our Flutter Flyers throughout the world. Because of that we ship from various locations depending on the customer location and to leverage the fastest shipping options available. 

What if there is a unsuccessful delivery? 

In the rare event of a failed delivery, our dispatch is notified by the shipment carrier.  As soon as we are notified of the failed delivery attempt, we will send an automated e-mail to you that will include information for the carrier and advising you to contact the carrier to ensure your order is not returned to sender. Thanks to our wonderful shipping partners and this automated system, we have a 99% delivery success rate which far exceeds industry standards.      

Do you offer wholesale? 

We do offer wholesale discounting for retailers or gift-shops interested in reselling FlutterFlyers at their business. To qualify, we require proof of business ownership such as tax ID number, business address, or website. A minimum order of 20 units (100 Flyers total) is required. Please, contact us at sales@flutterflyers.com for more information. 

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to sales@flutterflyers.com we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

Simply wind the Flutter Flyer's rubber band 30-50 times, and then hold on tight!  Once they are wound, you can set them free to fly or place the Flutter Flyers in at book or card. Since Flutter Flyers are small and flexible, they can be placed in anything as light as a birthday card to as heavy as a textbook.

Shipping Policy 

Our order processing time is 1-2 days (Monday-Friday). Delays might occur during peak season. Here are the shipping charges and speed of delivery for deliveries: 

Our order cut-off time is 05:00PM Central Standard Time zone.

Shipping Destination Times and Rates.

United States Shipping:

Standard Shipping: This will cost $6.95 for orders less than $50. Orders of $50 or over $50 will be eligible for free shipping all over the USA. The transit time for standard shipping is 3-8 days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday).

Flutter 2-Day Express shipping: This will cost a flat rate of $13.95 for any order. This shipping is only available in USA. The transit time is 2-4 days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday). Order received before noon CST will be shipped out that day.  Orders placed after noon will be shipped out the following day.

Overnight - Next Day: Overnight shipping cost is variable depending on customer location. This shipping is only available in USA. The transit time is 1 business day (Monday-Friday). Order received before noon CST will be shipped out that day.  Orders placed after noon will be shipped out the following day. 

Shipping cost:

International Shipping Outside of the United States:

Standard Shipping: This will cost $2.95 for orders less than $50. Orders of $50 or over $50 will be eligible for free shipping all over the world. The transit time for standard shipping is 6 to 18 business days (Monday-Friday). Order processing time is 1-2 days (Monday-Friday). Note: not all products are available for shipment outside the USA.  Please, see the product page for exclusions. 

Tracking numbers will be updated after your order has been shipped. If you don't have a tracking number after 7 business please email us at sales@flutterflyers.com

We do not guarantee delivery within these time frames or offer refunds due to delayed shipments but will do our absolute best to deliver the product as soon as possible. Please, see our Refund Policy for more information. 

Flutter Flyers is transparent with expected shipping times and provides an estimate on the shipping times in the purchase description at the time of the order submission.

The information on the buyer's receipt will always reflect the estimated times for their specific order and will not change.  To receive an update on shipping progress, visit our Order Tracking page to view your order's shipping progress. For questions, please e-mail at sales@flutterflyers.com. 

Shipping Method:
Orders within the United States are shipped using FedEx, USPS, UPS, and DHL. We work with each of them to find the more affordable and speedy shipping option available.

Shipping Method :
Orders are usually shipped within 3-8 business days (Monday – Friday) in standard shipping and 2-4 business  (Monday – Friday) days in Flutter 2-Day Express shipping using FedEx, UPS and DHL. 

Handling time: 1-2 business days (MONDAY - FRIDAY).

Transit time: 3-8 business days (MONDAY - FRIDAY).

Our order cut-off time is 05:00PM {(GMT-06:00) Central Standard Time zone.

Do you send your butterflies pre-wound? 

No, we do not ship our Flying Butterflies pre-wound. It is up to the customer to wind the butterflies prior to using them.  This includes when purchasing one of our FlutterBoxes. 

I'm interested in a FlutterBox, how does it work? 

Our FlutterBoxes are considered DIY in that we do NOT pre-wind the Flying Butterflies.  We provide the FlutterBox, Butterflies, a Customer Shipping container, and an Instruction Card for how to properly prepare your FlutterBox.  These boxes are intended to be used when giving someone a small gift, such as a candle, jewelry, candy, etc.  We do not prepare the boxes for your. 

From where do your FlutterBoxes ship, and how will they arrive? 

Our FlutterBoxes ship from Forest Park, Georgia (just south of Atlanta) and typically arrive in 3-8 days via USPS.  They will arrive in a custom reusable mailer, the FlutterBox of your choice, 10 FlutterFlyers, and an Instruction Card for how to prepare your FlutterBox. 

What are your FlutterFlyers made of? 

Flutter Flyers wings are made of small and flexible cardstock paper, flight band, plastic core and wire wings.  

How many are in a package? 

Each package contains 5 FlytterFlyers in a package.  

What is the quantity discount? 

Simple - the more you buy the higher the discount!  You can get up to 50 flyers (10 packages) for a 50% discount! 

Are they reusable?

Flutter Flyers are completely reusable!  Just catch the Flutter Flyers and wind it up again and again.   

How far do they fly? 

When Flutter Flyers take off LOOK OUT, they can fly up to 20 feet!  

What currency are the prices do I see in the site?
All prices are in USD but you can change this as you wish in the top right hand side of the screen!

I just placed an order, when will it ship?

We try our best to ship items as fast as we can.  We usally ship the next day, but sometimes it can take up to 3 days.  

Tracking numbers will be provided as soon as they are generated, so that you are updated every step of the way. 

Can I cancel my order?
Absolutely - if you change your mind before the order has shipped then we are happy to cancel and provide a full refund.  If the order has shipped, we ask that you return the order to us (don't worry we'll give you a return label).  Once we get the order, we will issue a full refund.  See our Refund Policy for more information (Our Lawyer wrote it, so it's really boring).  

I have entered an incorrect address what do I do now?
No big deal - just let us know by e-mailing sales@flutterflyers.com.  We will correct the address for you.  If the your order has shipped to a wrong address, we will reship it to the correct address.  We won't let you go without your order!  Note: We do not offer refunds because of incorrect address, but we will reship the order. 

My Flutter Flyer doesn't work or is broken? 

If this happens to you, we will absolutely replace your order.  To help with our investigation, it really helps us out if you send us a picture of the broken butterfly or a detailed descriptions.  That helps us fix any issues or see if there is a trend that we need to address.  Also, if you would rather just get your money back, that is not an issue either.  We'll send you a return label and just ship them back to us.  We'll give you a full refund once we receive them back. See our return/refund policy for more information. 

Can I return my order for a refund? 

Absolutely!  Though we don't think you will want to!  Very few customers ask for a refund because our product works!  But if you decide it's not for you then, just lt us know (sales@flutterflyers.com). You can return your Flutter Flyers for a full refund within 7 days of receiving your order. 

You can always contact us for any return question at sales@flutterflyers.com.

How long does shipping take for countries outside the US?

Here are our average shipping times by country: 

Australia - 15 days

Canada - 15 days

United Kingdom - 10 days

New Zealand - 19 days (sorry you are REALLY far away from us) 

Where do they ship? 

We manufacture and warehouse our Flutter Flyers throughout the world. Because of that we ship from various locations depending on the customer location and to leverage the fastest shipping options available. 

What if there is a unsuccessful delivery? 

In the rare event of a failed delivery, our dispatch is notified by the shipment carrier.  As soon as we are notified of the failed delivery attempt, we will send an automated e-mail to you that will include information for the carrier and advising you to contact the carrier to ensure your order is not returned to sender. Thanks to our wonderful shipping partners and this automated system, we have a 99% delivery success rate which far exceeds industry standards.      

Do you offer wholesale? 

We do offer wholesale discounting for retailers or gift-shops interested in reselling FlutterFlyers at their business. To qualify, we require proof of business ownership such as tax ID number, business address, or website. A minimum order of 20 units (100 Flyers total) is required. Please, contact us at sales@flutterflyers.com for more information. 

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to sales@flutterflyers.com we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.