What are they made of?
Flutter Flyers wings are made of small and flexible cardstock paper, flight band, plastic core and wire wings.
How many are in a package?
Each package contains 5 flyers of five random colors.
What is the quantity discount?
Simple - the more you buy the higher the discount! You can get up to 50 flyers (10 packages) for a 50% discount!
Are they reusable?
Flutter Flyers are completely reusable! Just catch the Flutter Flyers and wind it up again and again.
How far do they fly?
When Flutter Flyers take off LOOK OUT, they can fly up to 20 feet!
What currency are the prices do I see in the site?
All prices are in USD but you can change this as you wish in the top right hand side of the screen!
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. We ship from our US warehouse and so orders made in the US arrive quicker than other locations. Please allow 2-5 days production time for your order to ship out, average shipping times are 10-15 days for US and UK orders and 15-25 days for other locations.
Tracking numbers will be updated 1-3 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at firstname.lastname@example.org
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. Cancellation request received after the product has shipped are subject to our Refund Policy (customer must request refund and ship product back to us within 7 days of receipt).
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given if the product has already shipped; however, replacement order shall be shipped to the correct address free of charge by us.
My Flutter Flyer doesn't work or is broken?
If your product is faulty or damaged, we will replace it at no cost to you.
To be eligible for a replacement product you mush submit a video of the damaged product within 7 days of receipt.
Can I return my order for a refund?
You can return your Flutter Flyers for a full refund within 7 days of receiving your order. Please note, there is no reimbursement for return shipping.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
* To complete your return, we require a receipt or proof of purchase.
* To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind after 7 days.
* Sale items are not eligible for refunds. If an item is discounted, it can not be refunded but you are eligible for a replacement Flyer.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
How long does shipping take for countries outside the US?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 days.
Where do they ship?
We manufacture and warehouse our Flutter Flyers throughout the world. Because of that we ship from various locations depending on the customer location and to leverage the fastest shipping options available.
What if there is a unsuccessful delivery?
In the rare event of a failed delivery, our dispatch is notified by the shipment carrier. As soon as we are notified of the failed delivery attempt, we will send an automated e-mail to you that will include information for the carrier and advising you to contact the carrier to ensure your order is not returned to sender. Thanks to our wonderful shipping partners and this automated system, we have a 99% delivery success rate which far exceeds industry standards.
Do you offer wholesale?
We do offer wholesale discounting for retailers or gift-shops interested in reselling FlutterFlyers at their business. To qualify, we require proof of business ownership such as tax ID number, business address, or website. A minimum order of 20 units (100 Flyers total) is required. Please, contact us at firstname.lastname@example.org for more information.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to email@example.com we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.